Effective Date: 28.05.2025 Last Updated: 29.05.2025 D102 TEKSTIL respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you shop for textile products on www.d102tekstil.com. 1. Legal Framework We comply with: KVKK (Law No. 6698 on the Protection of Personal Data) – Turkey GDPR (if dealing with customers from the EU) 2. What Personal Data We Collect We collect the following categories: Identity & Contact Information: Full name, address, email, phone number Order & Delivery Data: Purchased products, order history, payment details (via secure third-party processors) Device & Technical Info: IP address, browser type, visit duration (collected via cookies) Textile-Specific Custom Data (if applicable): Measurements, design preferences (for custom orders) 3. How We Use Your Data Process and deliver your textile orders Send order confirmations and delivery updates Respond to customer service requests Send promotional messages (if consent is given) Analyze site usage to improve textile product offerings 4. Who We Share Your Data With Your data is shared only with trusted third parties, such as: Payment gateways (e.g., İyzico, PayPal) Delivery companies (e.g., MNG Kargo, Yurtiçi Kargo) Marketing platforms (if consent is given) We never sell your data to third parties. 5. Your Rights Under KVKK You have the right to: Learn what personal data we hold Request corrections or deletions Object to the use of your data for certain purposes Withdraw previously given consent Contact us at celilkanov@gmail.com to exercise your rights. 6. Data Security & Retention Your data is stored on secure servers and kept only as long as necessary for processing orders and complying with legal requirements. 7. Cookies Cookies help improve your experience (e.g., remembering your cart, browsing preferences). You can manage cookie settings via your browser. 8. Contact D102 TEKSTIL KUMAS YAPI MALZEMELERI VE TICARET LTD Merkez mah. Akalar sk. no:20, Istanbul, Turkey Email: celilkanov@gmail.com Phone: +905423354870

Effective Date: 28.05.2025 Last Updated: 29.05.2025 We aim for 100% customer satisfaction. If you are not completely happy with your textile purchase, here’s how we handle returns and refunds. 1. Return Period You may return eligible items within 14 days of delivery, per Turkish Consumer Protection Law (No. 6502). 2. Return Conditions Textile items can be returned if: They are unused, unwashed, and in original packaging All tags are attached A return request is submitted within 14 days You’ll need your order number and proof of purchase. 3. Non-Returnable Items Due to hygiene and custom production, the following cannot be returned: Underwear, socks, or similar intimate wear Customized or tailored textile products Opened or used bedding, towels, or linens Items marked final sale 4. Return Procedure Email us at celilkanov@gmail.com with your order number and reason for return. You’ll receive return instructions and a return shipping address. Customer is responsible for return shipping unless item is defective or incorrect. 5. Refund Process Refunds are processed once we receive and inspect the item. You’ll be notified by email regarding approval status. Approved refunds are issued within 7–14 business days to your original payment method. 6. Exchanges We exchange textile items only if defective or wrong product was sent. Email us to arrange an exchange. 7. Damaged or Defective Items If your item arrives damaged or faulty, please notify us within 48 hours of delivery with clear photos. 8. Contact For returns or questions: D102 TEKSTIL KUMAS YAPI MALZEMELERI VE TICARET LTD. Merkez mah. Akalar sk. no:20, Istanbul, Turkey Email: celilkanov@gmail.com Phone: +905423354870

Effective Date: 28.05.2025 Last Updated: 29.05.2025 Welcome to D102 TEKSTIL! This Delivery Policy explains how and when your orders will be shipped, the options available, and how we handle delays or issues. By placing an order on our website (www.yourwebsite.com), you agree to the terms outlined below. 1. 📍 Delivery Locations We currently deliver to: All cities in Turkey Select international countries (see Section 5) 2. 🚚 Shipping Partners We work with trusted courier services including: Yurtiçi Kargo Aras Kargo MNG Kargo PTT Kargo (for rural areas) DHL / UPS / FedEx (for international deliveries) 3. 🕒 Processing & Delivery Times Order TypeProcessing TimeDelivery Time (after dispatch) In-stock items1–2 business days1–4 business days (Turkey) Made-to-order/custom3–7 business days1–4 business days (Turkey) 📝 Note: Orders are not processed or shipped on weekends or national holidays. 4. 💸 Shipping Costs Domestic Shipping (Turkey): Free for orders over ₺[Insert Amount] ₺500 flat rate for orders below the free shipping threshold Express Delivery (Istanbul Only): Same-day or next-day delivery available at additional cost (₺300) International Shipping: Fees vary by country and order weight. Displayed at checkout before payment. 5. 🌍 International Shipping We currently ship to the following countries: [only in Turkiye.] Customs & Duties: Buyers are responsible for any customs duties or taxes applicable in their country. We are not liable for delivery delays due to customs clearance. 6. 🔎 Order Tracking Once your order is shipped, a tracking number will be sent to your email or SMS. You can track your parcel via the courier's website or through the "My Orders" section on our website. 7. ❗ Delays & Force Majeure We strive to deliver on time, but delays may occur due to: High volume periods (e.g., holidays, sales) Weather conditions Courier service disruptions We will notify you of any major delay and assist you accordingly. 8. 🚪 Failed Deliveries If the courier cannot deliver due to an incorrect address or absence of the recipient: The package will be returned to us after [X] delivery attempts Reshipping costs will be charged to the buyer 9. 💬 Contact Us For questions about delivery or your order status, contact our support team: D102 TEKSTIL 📍 Merkez mah. Akalar sk no:20, Gaziosmanpasa/Istanbul, Turkey 📧 Email: celilkanov@gmail.com 📞 Phone: +905423354870 🕐 Hours: Monday–Friday, 09:00–18:00

This Distance Sales Agreement is executed electronically between the following parties, in accordance with the relevant provisions of the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. 1. PARTIES SELLER: Company Name: D102 TEKSTIL KUMAS YAPI MALZEMELERI VE TICARET LTD. Address: Merkez mah. Aklar sk. no:20, Gaziosmanpasa/Istanbul, Turkey Phone: +905423354870 Email: celilkanov@gmail.com MERSIS No: 0265195244200001 BUYER (CONSUMER): Full Name: [Auto-filled by system] Address: [Auto-filled by system] Phone: [Auto-filled by system] Email: [Auto-filled by system] 2. SUBJECT The subject of this agreement is the sale and delivery of textile products ordered electronically via the website www.d102tekstil.com by the Buyer, and the determination of the parties’ rights and obligations under the Consumer Protection Law No. 6502 and the Distance Contracts Regulation. 3. PRODUCT INFORMATION Product NameQuantityUnit PriceSubtotal [Product][x][₺][₺] Shipping Fee: [₺] Total (Including VAT): [₺] Payment Method: [Credit Card / Bank Transfer / etc.] Delivery Address: [Buyer’s Provided Address] 4. DELIVERY TERMS The product will be delivered to the address provided by the Buyer during the order process. Delivery is made within [15 business days] depending on stock availability. Unless otherwise stated, shipping costs are borne by the Buyer. If the Buyer is not present at the delivery address, the delivery is not completed, and the cost of re-delivery will be the Buyer’s responsibility. 5. RIGHT OF WITHDRAWAL The Buyer has the right to withdraw from the agreement within 14 days after receiving the product, without giving any reason. To exercise the right of withdrawal, an email must be sent to: celilkanov@gmail.com. The product must be unused, unwashed, undamaged, and returned in its original packaging. Products Not Eligible for Return: Underwear and intimate garments Custom-made or tailored products Opened hygienic items (e.g., towels, sheets) Damaged items caused by buyer misuse 6. RETURN TERMS Upon return, the product will be inspected. If it meets return conditions, the refund will be processed to the original payment method within 14 business days. Return shipping is paid by the Buyer, unless the product is faulty or incorrect. 7. COMPETENT COURT For disputes arising from this agreement, applications may be made to the Consumer Arbitration Committees or Consumer Courts at the Buyer’s place of residence, within the monetary limits set annually by the Ministry of Trade. 8. ENFORCEMENT The Buyer is deemed to have accepted all terms of this agreement once the order is placed through the website www.d102tekstil.com. Agreement Confirmation Date: [Auto-generated by system]