Effective Date: 28.05.2025

Last Updated: 29.05.2025

 

We aim for 100% customer satisfaction. If you are not completely happy with your textile purchase, here’s how we handle returns and refunds.

 

1. Return Period

You may return eligible items within 14 days of delivery, per Turkish Consumer Protection Law (No. 6502).

 

2. Return Conditions

Textile items can be returned if:

 

They are unused, unwashed, and in original packaging

 

All tags are attached

 

A return request is submitted within 14 days

 

You’ll need your order number and proof of purchase.

 

3. Non-Returnable Items

Due to hygiene and custom production, the following cannot be returned:

 

Underwear, socks, or similar intimate wear

 

Customized or tailored textile products

 

Opened or used bedding, towels, or linens

 

Items marked final sale

 

4. Return Procedure

Email us at celilkanov@gmail.com with your order number and reason for return.

 

You’ll receive return instructions and a return shipping address.

 

Customer is responsible for return shipping unless item is defective or incorrect.

 

5. Refund Process

Refunds are processed once we receive and inspect the item.

 

You’ll be notified by email regarding approval status.

 

Approved refunds are issued within 7–14 business days to your original payment method.

 

6. Exchanges

We exchange textile items only if defective or wrong product was sent. Email us to arrange an exchange.

 

7. Damaged or Defective Items

If your item arrives damaged or faulty, please notify us within 48 hours of delivery with clear photos.

 

8. Contact

For returns or questions:

D102 TEKSTIL KUMAS YAPI MALZEMELERI VE TICARET LTD.

Merkez mah. Akalar sk. no:20, Istanbul, Turkey

Email: celilkanov@gmail.com

Phone: +905423354870

Effective Date: 28.05.2025

Last Updated: 29.05.2025

 

Welcome to D102 TEKSTIL! This Delivery Policy explains how and when your orders will be shipped, the options available, and how we handle delays or issues. By placing an order on our website www.d102tekstil.com, you agree to the terms outlined below.

 

1. 📍 Delivery Locations

 

We currently deliver to:

 

All cities in Turkey

 

Select international countries (see Section 5)

 

2. 🚚 Shipping Partners

 

We work with trusted courier services including:

 

Yurtiçi Kargo

 

Aras Kargo

 

MNG Kargo

 

PTT Kargo (for rural areas)

 

DHL / UPS / FedEx (for international deliveries)

 

3. 🕒 Processing & Delivery Times

 

Order Type Processing Time Delivery Time (after dispatch)

In-stock items 1–2 business days 1–4 business days (Turkey)

Made-to-order/custom 3–7 business days 1–4 business days (Turkey)

📝 Note: Orders are not processed or shipped on weekends or national holidays.

 

4. 💸 Shipping Costs

 

Domestic Shipping (Turkey):

 

Free for orders over ₺[Insert Amount]

 

₺500 flat rate for orders below the free shipping threshold

 

Express Delivery (Istanbul Only):

 

Same-day or next-day delivery available at additional cost (₺300)

 

International Shipping:

 

Fees vary by country and order weight. Displayed at checkout before payment.

 

5. 🌍 International Shipping

 

We currently ship to the following countries:

[only in Turkiye.]

 

Customs & Duties:

Buyers are responsible for any customs duties or taxes applicable in their country. We are not liable for delivery delays due to customs clearance.

 

6. 🔎 Order Tracking

 

Once your order is shipped, a tracking number will be sent to your email or SMS. You can track your parcel via the courier's website or through the "My Orders" section on our website.

 

7. ❗ Delays & Force Majeure

 

We strive to deliver on time, but delays may occur due to:

 

High volume periods (e.g., holidays, sales)

 

Weather conditions

 

Courier service disruptions

 

We will notify you of any major delay and assist you accordingly.

 

8. 🚪 Failed Deliveries

 

If the courier cannot deliver due to an incorrect address or absence of the recipient:

 

The package will be returned to us after [X] delivery attempts

 

Reshipping costs will be charged to the buyer

 

9. 💬 Contact Us

 

For questions about delivery or your order status, contact our support team:

D102 TEKSTIL

📍 Merkez mah. Akalar sk no:20, Gaziosmanpasa/Istanbul, Turkey

📧 Email: celilkanov@gmail.com

📞 Phone: +905423354870

🕐 Hours: Monday–Friday, 09:00–18:00